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Customer Service

Replacement Policy

Lung Buddy inspects and packs all orders with care. However, there are times when items may be damaged, defective, or incorrectly shipped. If this is the case for you, we’ll gladly replace within 7 days from the purchase date at no extra charge.

If in the case whereby your product is defective or damaged, we will replace the part or item for you or help you fix the issue, within 7 days from the date of purchase. But this does not apply or include any of the consumable parts such as E-Liquids or Coils etc. For parts, we offer an 180 day (6 Month) warranty.

 

Return Policy

Lung Buddy Electronic Cigarettes are committed to providing high-quality electronic cigarette products. Our #1 priority is customer satisfaction. We are committed to building a relationship with all our customers and will do our best to make sure you get high-quality products, fast delivery, honesty, and the best customer service.

If you are not satisfied for any reason with your Lung Buddy product, you can return any item within seven business after delivery. This guarantee does not apply to consumable products (E-Liquids & Coils) custom orders, special orders or pieces have been modified to the requirements of each customer.

Shipping and handling charges tariffs are a commitment by the buyer, also any Customs duties that occur. When you return any item, please send an e-mail first and provide details of your order, why you are returning items and we will provide a return address. Once we receive and we have inspected the package, you should receive your refund for the cost of product processed within seven business days, only if the product has not been used and is in original packaging. Please use e-mail: sales@lungbuddy.co.za for all general enquiries.

 

Shipping & Delivery

Shipping & DeliveryAll orders are processed and shipped within 24 hours, from receipt of the proof of payment. Estimated Delivery is 5-10 days Nationwide (South Africa ONLY). Please allow a maximum of 10-15 business days. Upon shipment of your order, you will be notified by e-mail and receive a Tracking Number as well as a web link to ensure you know where your order is at all times. All orders are shipped directly from our head office location in Johannesburg/Pretoria South Africa.

Shipping costs is a flat rate of R120.00 per order. This is available upon checkout. The cost of shipping is incurred by the purchaser and becomes the purchaser’s responsibility upon successful completion of an order. However, in the event of lost, damaged, customs seizure, please refer to our return policy.

Daigon S.A. S.A. Post Office

 

Order Tracking

Order TrackingTo find out what the status of your order is, you can use the Online Order Status Tracking Search available below and available on your My Account page under Order Tracking. So once your order is complete a confirmation email will be sent to you, with your order number.

If you have created a Lung Buddy account during the checkout process, or previously, you will be able to check the status of your order anytime you feel like by clicking on the Order Tracking link available at the bottom of your My Account page. Please allow 24 hours for the tracking information to be displayed.

All orders that are shipped will include a separate traceable shipping number and web link. If your order has not arrived within 10-15 business days, from the date of shipment, please call our customer service on 082-396-4866 so that we can investigate your shipment.

 

Lung Buddy Online Order Status Tracking Search

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

 

Payment Options

PayFast

PayFastThe Lung Buddy Online Store offers a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards, Instant EFT (with SA’s four biggest banks), Ukash, credit facility mobicred and digital payment method Bitcoin.

Instant EFT (PayFast)

Instant EFT (PayFast)Instant EFT enables buyers to make payments with traditional internet banking with SA’s four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information. Instant EFT  is available for all major banks including Absa, Nedbank, FNB and Standard Bank. Learn more.

Credit Cards (PayFast)

Credit CardCredit Cards are well known and an important online payment method the world round. We process local and international credit cards, with a variety of fraud protection mechanisms in place to protect you against chargebacks. Learn more.

PayD (PayFast)

PayD (PayFast)PayD allows you to accept payment from debit card holders. Buyers enter their debit card and mobile phone number and then authenticate the transaction on their phone. The system works with devices on the Vodacom or MTN network and with debit cards issued by Absa, Nedbank and Standard Bank. Learn more. Learn more.

BitCoin (PayFast)

BitCoin (PayFast)Bitcoin is an innovative digital payment method, performed over a peer-to-peer network. Sellers can now receive payment from buyers who hold Bitcoin. The seller receives payment in South African rand; the buyer simply transacts at the current rate of exchange. Learn more.

Mobicred (PayFast)

Mobicred (PayFast)mobicred is an online account that gives buyers access to credit, which they can use on PayFast. The facility works in a similar fashion to retail store credit: only online. Sellers can choose to enable/disable mobicred on their PayFast accounts and there is no risk of default or repudiation to them. Learn more.

PayPal

Pay PalPayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It’s accepted by merchants everywhere. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Bank Transfer

Bank: First National Bank
Account Number: 62102370301
Account Holder: China Direct Sourcing
Account Type: Cheque/Transmission
Branch: Eastgate
Branch Code: 250655
Reference: Your Order Number